Frequently Asked Questions

Everything you need to know about your Spotlight style journey.

What is the standard shipping timeframe?

Standard domestic orders typically arrive within 3-5 business days. International shipping may take 7-14 business days depending on the destination and customs processing.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn items with original tags. Simply visit our returns portal to generate a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order ships, you will receive an email with a unique tracking link. You can also track your package directly through the 'Order History' section of your account.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim for 100% by next year.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.